Equinics is a Danish shop, with Dutch roots, completely dedicated to products that can help you train your horse injury-free, as well as a wide range of therapy products for injury prevention and healing.
Equinics' home base is Denmark, but since we are Dutch, the shop is also translated into Dutch and we are of course happy to send our products to Dutch customers as well.
Any questions? Call, text or write us, we speak Dutch, English and Danish!
General terms and conditions
Details
Equinics ApS
CVRnr DK42529745
Overdrevsvej 9, Undløse
4340 Tølløse, Denmark
Tel. 0045 28 18 85 77
Payment methods
You can pay at Equinics in the following secure ways.
- Visa
- Mastercard
- Maestro
- iDeal
Payment takes place once your order is completed.
All our prices include 25% (Danish) VAT & exclude shipping costs. All mentioned prices are subject to interim changes and possible errors or mistakes. If in doubt, please email or call us for more information regarding a product and price.
VAT
Our shop falls under the so-called One Stop Shop scheme. This is a (relatively) new VAT rule in Europe which ensures that you as a customer pay the VAT that belongs to the country where you live. Since Equinics is located in Denmark, the prices are standard in Euro, with 25% Danish VAT.
However, when you place your order you will see that the prices are adjusted to the price with the VAT of your country of residence (e.g. 21% NL and BE and 19% in DE). This VAT percentage is also shown on your invoice.
Ordering as a company? Enter your company name and VAT number in the checkout (in the field 'Company'). Then both data will appear on your invoice and you can include this invoice in your accounting and deduct the VAT. Of course this only applies if you also comply with the VAT rules that apply to your company.
Shipping costs
All mentioned prices are without shipping costs. The shipping costs depend on your choice of delivery and weight. You can find a specification of the shipping costs here.
Execution of all orders is subject to availability. We expressly reserve the right not to accept your order for any reason.
We also reserve the right to cancel a purchase without being liable for any damages or costs other than reimbursement of amounts received in connection with the purchase contract we canceled. Should we cancel your purchase you will be notified by email.
We will do our best to process and ship your order as soon as possible. Every business day around 8 a.m. the orders go out. Our experience is that most packages can then be delivered within 3 business days, but we cannot guarantee this. Remember that most postal and parcel services do not deliver on weekends and holidays.
Longer delivery time around Holidays, Black Friday, Sinterklaas and Christmas!
Please note: We know from experience that the Post Office is always very busy during periods such as Black Friday, Sinterklaas and Christmas. We want to warn you that in these periods, and around holidays like Easter, Whitsun and Ascension, there will most likely be a longer delivery time on your order. So keep that in mind when ordering! You always get a Track and Trace link when you order from us, which allows you to keep an eye on your package. You can find updates on the expected delivery time on the DPD site.
Once your order is shipped you will receive a tracking number from us with which you can keep an eye on the order. This way you can track the package and know when the order is ready for you, or will be delivered.
Shipping costs NL
The prices listed on our site do not include shipping costs. The shipping costs are:
- € 8,50 for orders delivered to your home
- Free home delivery for orders from € 100,-.
Free delivery does not apply to the products in our Rental Service, here you always pay a shipping and return fee.
Note: On some products there is a surcharge on shipping costs due to weight. If this is the case, it is mentioned in the product information and at checkout.
Longer delivery time
It may happen that certain items are not in stock, or that they are delivered directly from the supplier or through another partnership. In these cases, delivery of your order may take a little longer. Should the order be delayed, we will send you an email notification (note: depending on your settings, these emails may end up in your spam mailbox).
Occasionally the item you ordered is no longer available, we will contact you. No rights can be derived from the available stocks listed on the website. This indication on the site is no guarantee of availability.
More info about delivery by DPD
DPD parcel deliverers deliver from Mon. to Sat. from 8:30am to 6:00pm. You will be informed by the DPD about the day and time of delivery.You can follow your package live via the DPD site and/or App. You can also indicate there whether your package should perhaps be delivered at another time, or whether the package can be put down if you expect not to be at home.
Is DPD on the doorstep and nobody is home? Then the DPD driver will leave a "no-show" message and DPD will deliver your package to the nearest Pickup Parcel Shop. It may occasionally happen that due to external factors a package is delivered to another parcel shop. However, they always try to choose the parcel shop closest to you.
What happens if I don't pick up the package at the Pickup Parcel Shop?
Your package usually only stays at the service point for a few days before it is automatically returned to us in Denmark. For more exact information, please contact DPD Customer Service +31850022222.
Please note that we do not receive notification from the DPD when your package is returned, so please keep a close eye on your Track & Trace yourself!
If you do not pick up your package it will be returned to us. The package will then be registered by us as 'not collected'. We will then ask you whether we need to send the parcel again or whether you want to cancel the order.
Do you want us to send the package again? Then you pay the shipping costs yourself and we will send you a payment link. After payment of the shipping costs, we will send you the package again.
If you choose to revoke your order, you will have to pay the return shipping costs yourself, which will be deducted from the return amount. The remaining amount will be credited to you - in the same way as you originally paid for the order.
Which countries do we deliver to?
We have a shipping agreement with DPD for the following countries: Netherlands, Belgium, Germany, Luxembourg and France. Do you live in another country and would you still like to order from us? Send us an email and we will see what we can do for you.
Returning
Of course it can happen that you want to return a product or order. The entire procedure can be read below, but in short it means:
- You have 14 days to notify us that you want to return a product.
- You then have 14 days to return the product
- You pay the costs for the return shipment to Equinics.
- We will credit you the purchase price of the product in accordance with the procedure and conditions described below
Term
You have the right to revoke the purchase agreement within a period of 14 days without giving reasons.
The withdrawal period expires 14 days from the day on which you, or a third party designated by you, who is not the carrier, takes physical possession of the goods, or - in the case of delivery consisting of multiple shipments or parts - on which you or a third party designated by you, who is not the carrier, takes physical possession of the last shipment or part.
When can you not return?
The right to revoke expires when you break a necessary seal on a product, for example the hygienic seal on food supplements and personal care products or the seal on audio, video or computer material.
How does withdrawal work?
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. by e-mail or telephone). This notice must be sent before the withdrawal period of 14 days has expired.
You can use our return form for this purpose, but you are not obliged to do so.
Please include your order number for quick follow-up.
Please note: If you choose to revoke your order by refusing to accept your parcel from the DPD or not picking it up from a parcel point, the parcel will be returned to us and recorded by us as 'not picked up'. However, you are still required to notify us of your revocation in writing, and the cost of the return shipment will be deducted from the return amount.
Important!
Always send a return DIRECT to our business address. Packages sent to a parcel point are not picked up and therefore eventually returned to sender. Avoid extra shipping costs and send your return directly to:
Equinics
Attn: Kimbel
Overdrevsvej 9, Undløse
4340 Tølløse, Denmark
info@equinics.eu
+4528188577
Contact person: Kimbel Kwaak (we speak Dutch, we are Dutch who have lived in Denmark for many years)
Consequences of the revocation
If you revoke the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) back from us without delay and in any event no later than 10 days after we have received and checked the return shipment.
If you return only part of your order, any delivery charges paid by you for your original order will not be refunded.
We will credit you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds.
We may wait to refund until we have received the goods back.
Time limit for return
You must return or hand over the goods to us without delay, but in any event no later than 14 days after you have notified us that you wish to return them. You are on time if you return the goods before the 14-day period has expired.
A product must be returned complete, in new condition and, if reasonably possible, in its original packaging.
A product does not (fully) meet the return conditions if:
- The product is not complete as delivered in the box
- The packaging or the product is unnecessarily damaged
- The product has been used more than necessary to evaluate (view or try on).
Note: Please pack items properly so that they are not damaged in the return process. For items that are returned damaged, the depreciation will be at your expense.
Cost of return
You pay the direct cost of returning the goods yourself, in whatever way you have the package sent back to us.
Buy parcel label
In the link below to the DPD Parcel Service you can buy a parcel label to send a parcel back to Equinics.
Advantages of this parcel service are:
- Your package can be tracked and is therefore insured against damage and/or loss in transit
- Your package is normally only 2-3 business days in transit. Your package is therefore returned to Equinics faster, and we can therefore refund the return to you faster.
- DPD parcel service is faster and generally a lot cheaper than Post NL.
Link to DPD parcel service: https://versturen.dpd.com/versturen/pakket
Loss of value
You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. After determining any depreciation and/or costs necessary to resell the product (e.g., reset video, audio and computer equipment), we will deduct this amount from the refundable amount.
Product exchange?
Unfortunately, we cannot offer an exchange service through your original order. That means you have to place a new order for the product you would like to purchase.
The product to be exchanged can then be returned in accordance with the "Right of Withdrawal" procedure. Read the entire procedure here, but in short it means:
- That you have 14 days to notify us that you want to return a product
- You then have 14 days to return the product
- You pay the costs of the return shipment to Equinics.
- We will credit you the purchase price of the product according to the procedure described here
Received damaged goods or wrong article?
Always check that you have received the correct article and that it has not been damaged during transport. Should you have received an incorrect or damaged article by mistake, please contact us as soon as possible, but within 14 days at the latest, by e-mail: info@equinics.eu.
Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or something else happens that makes you claim warranty. If the defect falls within the warranty, we will of course take care of repair or replacement free of charge.
Read more about Equinics' warranty system below and then contact us as soon as possible if you think you need to use the warranty system on your product. Write to us at: info@equinics.eu
What warranties do I have on a product?
When you purchase a product, you always have a legal warranty. This means that you are entitled to a good product. In addition, you may have a manufacturer's or seller's warranty on a product. If this is the case, it is explicitly mentioned on the product page in the webshop.
Legal warranty: right to a good product
The legal warranty means that you are always entitled to a good product. If a product is faulty, you are entitled to free repair, a new product or a refund. There is no legal warranty period in the Netherlands. This is because some products last longer than others. Look for more info in this link.
Is the problem with the product your own fault? Then you are not entitled to free repair, a new product or a refund. Did you use the product normally but it just wore out? Then you are not entitled to free repair either.
What is a good product?
You should be able to use a product for a certain amount of time without problems. How long a product should last depends on what it is. For example, a camera robot has a longer lifespan than a pair of hoof boots.
What to expect from a product depends on:
- information from the site (for example, if a watch is waterproof, you should be able to swim with it);
- the brand;
- the price.
When is a product faulty?
A product is faulty if:
- it is not complete;
- it is damaged;
- it is broken or does not work properly;
- you cannot do with it what is described on our webshop, or what the manufacturer has said.
Burden of proof in case of defective product
During the first 6 months after purchase, the law makes it easy for you; the burden of proof then lies with Equinics. This means that you are entitled to free replacement or repair, unless we can prove that you have misused the product.
Does the product break down after 6 months or more? Then you must prove that it is not your fault and that the product is to blame.
Manufacturer's and seller's warranty
On some products in our webshop there is a manufacturer's or seller's warranty. This is in addition to the legal warranty that you already have. This additional warranty is valid for a certain period of time, such as one year. If a product breaks down after 6 months of purchase but within the warranty period, you do not have to prove that it is not your fault. The warranty certificate states what you are entitled to and for what period of time. If there is a manufacturer's warranty, it is explicitly mentioned on the product page in our webshop.
What to do
How to act if you think you should use the warranty on your product? In brief:
- Contact us as soon as possible by mail or phone
- Describe the problem and cause - possibly with photo or video.
- We will contact you to tell you whether the entire product or parts of it need to be sent.
- Then send the agreed odnerdlen according to the procedure below.
Shipping costs
If the problem is covered by warranty, we will of course refund the shipping costs. If the problem is not covered by warranty, we will send you a written quotation for repair/replacement and shipping costs and you will have 14 days to decide whether to accept this quotation. After acceptance and receipt of payment, we will initiate the repair procedure and send the product back to you.
Please note: We will reimburse your reasonable shipping costs if the warranty is legitimate. We do not refund express deliveries, courier services or other forms of transport. So we recommend purchasing your parcel label through the link and procedure below.
Link to parcel label DPD
In the link below to the DPD Parcel Service, you can purchase a parcel label to send a package to Equinics.
Link to DPD Parcel Service:
https://versturen.dpd.com/versturen/pakket
Advantages of this parcel service are:
- Your package can be tracked and is therefore insured against damage and/or loss in transit
- Your package is normally only 2-3 business days in transit. So your package will reach Equinics faster, and we can look at the product faster.
- DPD parcel service is faster and generally also a lot cheaper than Post NL.
Tip!
When you buy a parcel label, we always recommend to provide both your and our e-mail address and phone number, so DPD can give us both the best possible service.
Important!
You always send a (return) shipment DIRECT to our company address. Packages sent to a parcel point will not be picked up and therefore eventually returned to sender. Avoid extra shipping costs and send your shipment directly to:
Equinics
Attn: Kimbel
Overdrevsvej 9, Undløse
4340 Tølløse
Danmark
Mail: info@equinics.eu
Tlf: +45 28 18 85 77
Complaints
It can always happen that something does not quite go as planned. We recommend that you first report complaints to us by emailing info@equinics.eu. We will gladly work with you to find a suitable solution. If this does not lead to a solution, it is possible to submit your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
Personal data processed
Equinics may process personal data about you through your use of Equinics
Equinics' services and/or because you provide it to Equinics yourself when filling out a contact form on the website. Equinics may process the following personal data:
- Your first and last name
- Your address
- Your phone number
- Your e-mail address
- Your IP address
Why Equinics needs data
Equinics processes your personal data in order to contact you by telephone if you so request, and/or to contact you in writing (by e-mail and/or post) in the unlikely event that you cannot be reached by telephone.
In addition, Equinics may use your personal data in connection with the performance of any contract with you, usually consisting of legal services.
How long Equinics stores data
Equinics will not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected. Your data will not be kept longer than one year if no agreement is concluded with you.
Sharing with others
Equinics will only share your personal data with third parties if this is necessary to execute an agreement with you, or to fulfill a legal obligation.
Mapping of website visits
General information about your visit to the Equinics website is recorded, including your computer's IP address, the time of your request and information provided by your browser. This information is used to analyze visitor and click behavior on the website. Equinics uses this information to improve the functioning of the website. This data is anonymized as much as possible and is not provided to third parties.
Google Analytics
Equinics uses Google Analytics to track how users use the website and how effective Equinics' Adwords ads are on Google search result pages.
The information thus obtained, including the address of your computer (IP address), is transmitted to and stored by Google on servers in the United States. Please read Google's privacy policy for more information. You will also find Google Analytics' privacy policy here.
Google uses this information to track how our website is used, to provide reports on the Website to Equinics and to provide its advertisers with information on the effectiveness of their campaigns.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Equinics has no influence on this.
Equinics has not given Google permission to use Analytics information obtained through Equinics for other Google services.
View, modify and delete data
You have the right to view, correct or delete your personal data. You can send a request for inspection, correction or deletion to info@equinics.eu. Equinics will respond to your request as soon as possible, but within four weeks.
Security
Equinics takes the protection of your data seriously and takes appropriate measures to protect against misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. The Equinics website uses a secure SSL Certificate to ensure that your personal information is not transmitted to the wrong parties.
If you have the impression that your data is not secure or there are indications of misuse, or if you would like more information about the security of personal data collected by Equinics, please contact the data controller at Equincis, Romi Royé at info@equinics.eu.
www.equinics.eu and the dutch translation at nl.equinics.eu is a website of Equinics.
Equinics can be reached as follows:
Equinics ApS
Overdrevsvej 9, Undløse
4340 Tølløse - Denmark
Tel +45 28 18 85 77 (we speak Dutch)
Mail: info@equinics.eu
CVR 42529745