Terms of service

Equinics is a Danish webshop, with Dutch roots, fully devoted to products that can help you with injury -free training of your horse, as well as a wide range of therapy products for preventing and cure injuries.

Equinics has Denmark as a home base, but since we are Dutch, the shop is also translated into Dutch and we naturally also like to send our products to Dutch customers.

To ask? Call, text or write us, we speak Dutch, English and Danish!

 

Terms and Conditions

Facts

Equinics APS

CVRNR DK42529745

Exaggeration 9, undløse

4340 Tølløse, Denmark

info@equinics.eu

Count. 0045 28 18 85 77

 

 

Payment method

You can pay at Equinics in the following safe ways.

  • Visa
  • MasterCard
  • Maestro
  • iDeal

Payment takes place once your order has been completed.

All our prices include 25% (Danish) VAT & excluding shipping costs. All mentioned prices are subject to interim changes and any errors or mistakes. In case of doubt you can email us or call us for more information about a product and the price.

VAT

Our shop falls under the so -called One Stop Shop control. This is a (relatively) new VAT rule in Europe that ensures that you as a customer pay the VAT, which belongs to the country where you live. Since Equinics is located in Denmark, the prices are standard in Euro, with 25% Danish VAT.

However, if you place your order you will see that the prices are being adjusted to the price with the VAT of the country where you live (so eg 21% NL and BE and 19% in the).  This VAT percentage is also on your invoice.

Do you order as a company?Then give youcompany name and VAT numberon at the checkout (in the "company" field). This will put both data on your invoice and you can include this invoice in your accounting and deduct the VAT. Of course this only applies if you also meet the VAT rules that apply to your company.

 

 

Postage costs

All stated prices are always mentioned without shipping costs. The shipping costs depend on your choice of delivery and the weight. You will find a specification of the shipping costshere.

Implementation of all orders is based on availability. We explicitly reserve the right not to accept your order for whatever reason.

We also reserve the right to cancel a purchase without being liable for any damage or costs, other than a repayment of amounts received in connection with the purchase contract we have canceled. If we cancel you, you will receive a message about this by email.

We do our best to process your order so quickly and to be able to ship. Every working day around 8 a.m. the orders set out. Our experience is that most packages can then be delivered within 3 working days, but we cannot guarantee this. Remember that most postal and parcel services do not deliver on weekends and on public holidays.

Longer delivery time around holidays, Black Friday, Sinterklaas and Christmas!

Please note: from experience we know that the post is always very busy in periods around Black Friday, Sinterklaas and Christmas. We want to warn you that during those periods, and around days off such as Easter, Pentecost and Ascension, there are probablyA longer delivery timewill be on your order. So keep that in mind if you order! You always get a track and trace link if you order from us, with which you can keep an eye on your package. You can find updates about the expected delivery time on theDPD site.

Once your order has been sent, you will receive a tracking number with which you can keep an eye on the order. This way you can follow the package and you know when the order is ready for you or will be delivered.

Shipping costs NL

The prices stated on our site are exclusive of shipping costs.  The shipping costs are:

  • € 8.50 for orders delivered to home
  • Free to home for orders from € 100,-

Free delivery does not apply to the products in our rental service, here you always pay an amount for shipping and return costs.

Please note: on some products there is a surcharge on the shipping costs due to weight. If that is the case, it is stated in the product information and when paying.

 

Longer delivery time

It is possible that certain items are not in stock, or that they are delivered directly via the supplier or via another partnership. In these cases the delivery of your order can take a little longer. If the order is delayed, we will send you a message by e -mail (note: these emails can end up in your spam mailbox depending on your settings).

Occasionally the article you ordered is no longer available, we will contact you. No rights can be derived from the available stocks stated on the website. This indication on the site is no guarantee for availability.

More info about the delivery by DPD

The parcel deliverers of the DPD delivery of MA. up to and including Sat. from 8.30 am to 6 pm. You will be informed by the DPD about the day and the period in which the delivery will take place. JE can follow your package live via the DPD site and/or the app. You can also indicate there whether your package may have to be delivered at a different time, or whether the package can be put down if you expect not to be at home.

Is DPD on the sidewalk and there is no one at home? Then the DPD delivery person leaves a 'non-home message' and the DPD will deliver your package to the nearest Pickup Parcelshop. It may happen that a package is delivered to another parcel shop due to external factors. However, they always try to choose the Parcelshop in your area.

What happens if I don't pick up the package at the Pickup Parcelshop?

Your package usually only stays at the service point for a few days before it is automatically returned to us in Denmark. For more exact information you can contact theDPD Customer Service+31850022222.

NB:We will not receive a message from the DPD when your package goes back, so keep an eye on your track & trace!

If you do not pick up your package, it will be sent back to us. The package is then registered by us as 'non-caught'. You will then be asked whether we should send the package again or whether you want to revoke the order.

Do you want to have sent the package again? Then you pay the shipping costs for this, we will send you a payment link for this. After payment of the shipping costs, we will send you the package again.

If you choose to withdraw your order, you pay the costs for the return shipment, these costs are therefore deducted from the return amount. The remaining amount is credited to you - in the same way as you originally paid for the order.

To which countries do we deliver?

We have a shipping appointment with the DPD for the following countries: the Netherlands, Belgium, Germany, Luxembourg and France. Do you live in a different country and would you like to order from us? Then send us an email and we will see what we can do for you.

 

Return

Of course it is possible that you want to return a product or order. You can read the entire procedure below, but in short that means:

  • That you have 14 days to tell us that you want to return a product
  • That you then have 14 days to return the product
  • That you pay the costs for the return shipment to Equinics
  • That we credit the purchase amount of the product to you in accordance with the procedure and conditions as described below

Term

You have the right to withdraw the purchase agreement within a period of 14 days without giving reasons.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you, who is not the carrier, gets the good possession of it, or- in the case of delivery that consists of different shipments or parts- on which you or a third party designated by you, who is not the carrier, gets physically in possession of the last shipment or the last part.

When cannot you return?

The right to withdrawal expires when you break a necessary seal on a product, for example the hygienic seal on nutritional supplements and care products or the sealing on audio, video or computer material.

How does withdraw?

To exercise the right of withdrawal,you need usVia an unambiguous statement (eg by e-mail or by telephone)informto withdraw the agreement from your decision. This notification must have been sent before the 14 -day cancellation period has expired.

You can use us for thisreturn form, But you are not obliged to do this.

Please state your order number for a quick follow -up.

NB:If you choose to withdraw your order, by refusing your package to assume the DPD, or not to collect a package point, the package will be sent back to us and registered by us as 'non-caught'. However, you are stillobligedmust inform us in writing of your withdrawal, and theCosts for the return shipmentbecomededucted from the return amount.

Important!

You always send a return shipmentDirectlyTo our company address. Packages that are sent to a package point or something are sentnotPicked up and therefore eventually sent back to the sender. Avoid extra shipping costs and therefore send your return shipment directly to:

Equinics

for Kimbel

Exaggeration 9, undløse

4340 Tølløse, Denmark

info@equinics.eu

+4528188577

Contact person: Kimbel Kwaak (we speak Dutch, we are Dutch who have been living in Denmark for years)

 

Consequences of the cancellation

If you cancel the agreement, you will receive all the payments that you have made up to that moment, including delivery costs (with the exception of any additional costs as a result of your choice for a different method of delivery than the cheapest standard delivery offered by us) immediately and in any case no later than 10 days after we have received and checked the return, back from us.

If you only send back part of your order, any delivery costs of your original order paid by you will not be reimbursed.

We credit with the same means of payment as with which you have performed the original transaction, unless you have explicitly agreed otherwise; In any case, no costs will be charged for such a reimbursement.

We can wait with a repayment until we have received the goods back.

Term for return steering

You must return to us, but at least no later than 14 days after you have informed us that you want to return, return it to us. You are on time if you return the goods before the 14 -day period has expired.

You return a product complete, in new condition and, if reasonably possible, in the original packaging.

A product does not (fully) meet the return conditions if:

  • The product is not complete as delivered in the box
  • The packaging or the product is unnecessarily damaged
  • The product is more used than necessary to be able to assess it (view or try).

NB:Pack the items well so that they do not damage the return process. For items that return damaged, the value reduction is for your account.

Return costs

You pay the direct costs of returning the goods yourself, how you have the package returned to us.

Buy package label

In the link below to the DPD package service you can buy a package label to send a package back to Equinics.

Advantages of this package service are:

  • Your package can be followed and is therefore insured against damage and/or loss on the road
  • Your package is normally only 2-3 business days on the road. Your package is therefore returning faster at Equinics, and we can therefore repay the return shipment to you faster.
  • DPD PakketService is faster and generally a lot cheaper than Post NL.

Link to DPD PakketService:https://versturen.dpd.com/versturen/pakket

Depreciation

You are only liable for the value reduction of the goods that is the result of the use of the goods that goes beyond the nature, characteristics and operation of the goods. After determining any value reduction and/or the costs required to be able to sell the product again (for example, resetting video, audio and computer equipment), we will deduct this amount from the amount to be repaid.

Exchange product?

Unfortunately we cannot offer exchange service through your original order. That means you have to place a new order for the product you would like to buy.

The product to be exchanged can then be returned in accordance with the procedure "Right of withdrawal. " Read the entire procedurehere, but in short that means:

  • That you have 14 days to tell us that you want to return a product
  • That you then have 14 days to return the product
  • That you pay the costs for the return shipment to Equinics
  • That we credit the purchase amount of the product to you in accordance with the procedure as described here

Want to receive transport damage or incorrect item?

Always check if you are ithave received correct articleAnd whether it is not damaged during transport. If you accidentally received a wrong or damaged item, takeas quickly as possible, but no later than within 14 days contact us via e-mail:info@equinics.eu

 

Warranty

We give our products and logically we do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens so that you can claim a warranty. If the defect falls within the warranty, we will of course take care of repair or replacement free of charge.

Read more about the guarantee of Equinics below and then takeContact us as soon as possibleIf you think you should use the warranty scheme on your product. Write us down:info@equinics.eu

What guarantees do I have on a product?

When purchasing a product you always have a legal warranty. This means that you are entitled to a good product. In addition, you can have a factory warranty or sellers' guarantee on a product. If this is the case, I explicitly mention it on the product page in the webshop.

Legal warranty: Right to good product

Thelegal warrantymeans that you are always entitled to a good product. If a product is not good, you are entitled to free repair, a new product or refund of money. There isNo legal warranty period in the Netherlands. This is because one product lasts longer than the other. Look for more infothis link.

Is the problem with the product your own fault? Then you are not entitled to free repair, a new product or refund of money. Have you used the product normally but is it just worn out? Even then you are not entitled to free repair.

What is a good product?

You must be able to use a product for a certain time without problems. How long a product must last depends on what it is. For example, a camera robot has a longer lifespan than a pair of hoof shoes.

What you can expect from a product depends on:

  • Information from on the site (if a watch, for example, is waterproof, you must be able to swim with it);
  • the brand;
  • The price.

 

When is a product not good?

A product is inadequate as:

  • it is not complete;
  • it is damaged;
  • it is broken whether it is not doing well;
  • You can't do what described on our webshop, or what the manufacturer has said.

Burden of proof with inadequate product

The law makes it easy for you the first 6 months after purchase; The burden of proof then lies with Equinics. This means that you are entitled to free replacement or recovery, unless we can prove that your product has used incorrectly.

Does the product break after 6 months or more? Then you have to prove yourself that this is not your fault and that it is up to the product.

Factory warranty and sellers guarantee

Some products in our webshop haveFactory warranty or sellers' warranty. This is a supplement to the legal warranty that you already have. This extra warranty applies for a certain time, for example for a year. If a product goes piece after 6 months after purchase but within the warranty, then you do not have to prove that it is not your fault. The guarantee certificate states what you are entitled to and for what period. If there is a FrabiekS guarantee, it is explicitly stated on the product page in our webshop.

What should you do

How to act if you think you should use the warranty scheme on your product? In short:

  • Contact us by mail or telephone as soon as possible
  • Describe the problem, and possibly cause - possibly with photo or video
  • We will contact you to tell whether the entire product or parts must be sent.
  • Then send the agreed Odnerdlen on the following procedure.

Postage costs

If it turns out that the problem falls under the warranty, we will of course repay the shipping costs. The problem fallsnotUnder the warranty, you will receive a written quotation for repair // replacement and the possibly shipping costs and you have 14 days to decide whether you accept this quotation. After acceptance and receipt of payment, we initiate the repair procedure and you will receive the product again after repair.

NB: In the event of a rightful warranty, we reimburse the reasonable, shipping costs you have incurred. We do not reimburse emergency deliveries, courier services or other forms of transport. So we recommend that you purchase your package label via the link and procedure below.

 

Link to package label DPD

In the link below to the DPD package service you can buy a package label to send a package to Equinics.

Link to DPD PakketService:

https://versturen.dpd.com/versturen/pakket

Advantages of this package service are:

  • Your package can be followed and is therefore insured against damage and/or loss on the road
  • Your package is normally only 2-3 business days on the road. Your package is therefore faster at Equinics, and we can also look at the product faster.
  • DPD PakketService is faster and generally a lot cheaper than Post NL.

Tip!

When you buy a package label, we always recommendBoth your and our e-mail address and telephone numberto give up, so that DPD can both optimally serve us.

Important!

You always send a (return) shipmentDirectlyTo our company address. Packages that are sent to a package point or something are sentnotPicked up and therefore eventually sent back to the sender. Avoid extra shipping costs and therefore send your shipment directly to:

Equinics

T.a.v. Fuss

Exaggeration 9, undløse

4340 Tølløse

Danmark

Mail:info@equinics.eu

TLF: +45 28 18 85 77

 

Complaint

It can always happen that something is not entirely as planned. We recommend that you first make complaints known to us by emailing info@equinics.eu. We will be happy to look for a suitable solution together with you. If this does not lead to a solution, it is possible to report your complaint via the ODR platform of the European Commission. This ODR platform can be found onhttp://ec.europa.eu/odr.

  

Personal data that is processed

Equinics can process personal data about you because you use
of the services of Equinics and/or because you provide Equinics on the website when filling in a contact form on the website. Equinics can process the following personal data:

  • Your first and last name
  • Your address details
  • Your telephone number
  • Your e-mail address
  • Your IP address

 Why Equinics needs data

Equinics processes your personal data to be able to contact you by telephone if you request it, and/or to be able to contact you in writing (by e-mail and/or by post) if you cannot unexpectedly be reached by telephone.

In addition, Equinics can use your personal data in the context of the execution of an assignment agreement concluded with you, usually consisting of legal services.

How long Equinics stores data

Equinics does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Your data will not be stored for longer than a year if no agreement will be concluded with you.

Share with others

Equinics only provides your personal data to third parties if this is necessary for the implementation of an agreement with you, or to comply with a legal obligation.

Mapping the website Visit

On the Equinics website, general visitor data is kept, including the IP address of your computer and the time of retrieval and data that your browser sends. This data is used for analyzes of visiting and clicking behavior on the website. Equinics uses this information to improve the functioning of the website. This data is made anonymous as much as possible and is not provided to third parties.

Google Analytics

Equinics uses Google Analytics to keep track of how users use the website and how effective the AdWords advertisements of Equinics are with Google search result pages.

The information thus obtained is transferred to and by Google stored on servers in the United States, including the address of your computer (IP address). Read Google's privacy policy for more information. You also find the privacy policy of Google Analytics here.

Google uses this information to keep track of how our website is used, to provide reports about the website to Equinics and to be able to offer its advertisers information about the effectiveness of their campaigns.

Google can provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on Google. Equinics has no influence on this.

Equinics has not given Google permission to use Analytics information obtained through Equinics for other Google services.

View, adjust and delete data

You have the right to view, correct or delete your personal data. You can send a request for inspection, correction or removal toinfo@equinics.eu. Equinics will respond to your request as quickly as possible, but within four weeks.

Secure

Equinics takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. The Equinics website uses a reliable SSL certificate to ensure that your personal data is not in the wrong hands.

If you have the impression that your data is not properly protected or there are indications of abuse, or if you want more information about the security of personal data collected by Equinics, please contact the data manager at Equincis, Romi Royé Viainfo@equinics.eu.

www.equinics.eu and the Dutch translation on nl.equinics.eu is a website of Equinics.

 

Equinics can be reached as follows:

Equinics APS

Exaggeration 9, undløse

4340 Tølløse - Denmark

Tel +45 28 18 85 77 (we speak Dutch)

Mail: info@equinics.eu

CVR 42529745