Refund policy
Of course it is possible that you want to return a product or order. You can read the entire procedure below, but in short that means:
- That you have 14 days to tell us that you want to return a product
- That you then have 14 days to return the product
- That you pay the costs for the return shipment to Equinics
- That we credit the purchase amount of the product to you in accordance with the procedure and conditions as described below
Term
You have the right to withdraw the purchase agreement within a period of 14 days without giving reasons.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, who is not the carrier, gets good possession of it physically or - In the case of delivery that consists of different shipments or parts - on which you or a third party designated by you, who is not the carrier, will physically own the last shipment or the last part.
When cannot you return?
The right to withdrawal expires when you break a necessary seal on a product, for example the hygienic seal on nutritional supplements and care products or the sealing on audio, video or computer material.
How does withdraw?
To exercise the right of withdrawal, you need us Via an unambiguous statement (eg by e-mail or by telephone) inform to withdraw the agreement from your decision. This notification must have been sent before the 14 -day cancellation period has expired.
You can use us for this return form, But you are not obliged to do this.
Please state your order number for a quick follow -up.
NB:If you choose to withdraw your order, by refusing your package to assume the DPD, or not to collect a package point, the package will be sent back to us and registered by us as 'non-caught'. However, you are still obliged must inform us in writing of your withdrawal, and the Costs for the return shipment become deducted from the return amount.
Important!
You always send a return shipment Directly To our company address. Packages that are sent to a package point or something are sent not Picked up and therefore eventually sent back to the sender. Avoid extra shipping costs and therefore send your return shipment directly to:
Equinics
for Kimbel
Exaggeration 9, undløse
4340 Tølløse, Denmark
info@equinics.eu
+4528188577
Contact person: Kimbel Kwaak (we speak Dutch, we are Dutch who have been living in Denmark for years)
Consequences of the cancellation
If you cancel the agreement, you will receive all the payments that you have made up to that moment, including delivery costs (with the exception of any additional costs as a result of your choice for a different method of delivery than the cheapest standard delivery offered by us) immediately and in any case no later than 10 days after we have received and checked the return, back from us.
If you only send back part of your order, any delivery costs of your original order paid by you will not be reimbursed.
We credit with the same means of payment as with which you have performed the original transaction, unless you have explicitly agreed otherwise; In any case, no costs will be charged for such a reimbursement.
We can wait with a repayment until we have received the goods back.
Term for return steering
You must return to us, but at least no later than 14 days after you have informed us that you want to return, return it to us. You are on time if you return the goods before the 14 -day period has expired.
You return a product complete, in new condition and, if reasonably possible, in the original packaging.
A product does not (fully) meet the return conditions if:
- The product is not complete as delivered in the box
- The packaging or the product is unnecessarily damaged
- The product is more used than necessary to be able to assess it (view or try).
NB: Pack the items well so that they do not damage the return process. For items that return damaged, the value reduction is for your account.
Return costs
You pay the direct costs of returning the goods yourself, how you have the package returned to us.
Buy package label
In the link below to the DPD package service You can buy a package label to return a package to Equinics.
Advantages of this package service are:
- Your package can be followed and is therefore insured against damage and/or loss on the road
- Your package is normally only 2-3 business days on the road. Your package is therefore returning faster at Equinics, and we can therefore repay the return shipment to you faster.
- DPD PakketService is faster and generally a lot cheaper than Post NL.
Link to DPD PakketService:https://versturen.dpd.com/versturen/pakket
Depreciation
You are only liable for the value reduction of the goods that is the result of the use of the goods that goes beyond the nature, characteristics and operation of the goods. After determining any value reduction and/or the costs required to be able to sell the product again (for example, resetting video, audio and computer equipment), we will deduct this amount from the amount to be repaid.
Exchange product?
Unfortunately we cannot offer exchange service through your original order. That means you have to place a new order for the product you would like to buy.
The product to be exchanged can then be returned in accordance with the procedure "Right of withdrawal. " Read the entire procedure here, but in short that means:
- That you have 14 days to tell us that you want to return a product
- That you then have 14 days to return the product
- That you pay the costs for the return shipment to Equinics
- That we credit the purchase amount of the product to you in accordance with the procedure as described here
Want to receive transport damage or incorrect item?
Always check if you are ithave received correct articleAnd whether it is not damaged during transport. If you accidentally received a wrong or damaged item, take as quickly as possible, but no later than within 14 days contact us via e-mail: info@equinics.eu
To ask?
Do you have questions OG are there still uncertainties? Do not hesitate to call us or to write. We are Dutch who have been living in Denmark for years and therefore just speak Dutch!