We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens that leads to a warranty claim. If the defect falls within the warranty, we will of course take care of repair or replacement free of charge.
Read more about Equinics' warranty system below and then contact us as soon as possible if you think you need to make use of the warranty system on your product. Write to us at: info@equinics.eu
What warranties do I have on a product?
When you purchase a product, you always have a legal warranty. This means that you are entitled to a good product. In addition, you may have a manufacturer's or seller's warranty on a product. If this is the case, it is explicitly mentioned on the product page in the webshop.
Legal warranty: right to a good product
The legal warranty means that you are always entitled to a good product. If a product is faulty, you are entitled to free repair, a new product or a refund. There is no legal warranty period in the Netherlands. This is because some products last longer than others. Look for more info in this link.
Is the problem with the product your own fault? Then you are not entitled to free repair, a new product or money back. Did you use the product normally but it just wore out? Even then you are not entitled to free repair.
Limited warranty on batteries
All batteries are subject to wear and tear. A common characteristic of batteries is that they deplete faster and work less well over time. It is therefore called a consumable for this reason.
For that reason, we can only offer a limited 6-month warranty on (all) batteries we sell - i.e., single batteries, batteries that belong to a specific product, and batteries that are incorporated into a product. If a battery comes with a longer warranty from the manufacturer , you can of course claim it. If the battery is not removable, a warranty period equal to that of the product applies, provided this is stated in the manufacturer's terms and conditions.
This limited warranty only covers batteries if the battery capacity is less than 80% of the rated capacity or if the battery leaks, and this limited warranty does not cover any battery if the battery has been charged by a battery charger that is not specified or approved for charging the particular battery.
What is a good product?
You should be able to use a product for a certain amount of time without problems. How long a product should last depends on what it is. For example, a camera robot has a longer lifespan than a pair of hoof boots.
What to expect from a product depends on:
- information from the site (for example, if a watch is waterproof, you should be able to swim with it);
- the brand;
- the price.
When is a product faulty?
A product is faulty if:
- it is not complete;
- it is damaged;
- it is broken or does not work properly;
- you cannot do with it what is described on our webshop, or what the manufacturer has said.
Burden of proof in case of defective product
During the first 6 months after purchase, the law makes it easy for you; the burden of proof then lies with Equinics. This means that you are entitled to free replacement or repair, unless we can prove that you have misused the product.
Does the product break down after 6 months or more? Then you must prove that it is not your fault and that the product is to blame.
Manufacturer's and seller's warranty
On some products in our webshop there is a manufacturer's or seller's warranty. This is an addition to the legal warranty you already have. This additional warranty is valid for a certain period of time, such as one year. If a product breaks down after 6 months of purchase but within the warranty period, you do not have to prove that it is not your fault. The warranty certificate states what you are entitled to and for what period of time. If there is a manufacturer's warranty, it is explicitly stated on the product page in our webshop.
What should you do?
How to act if you think you should use the warranty on your product? In brief:
- Contact us as soon as possible by mail or phone
- Describe the problem and cause - possibly with photo or video.
- We will contact you to tell you whether the entire product, or parts of it need to be sent.
- Then ship the agreed parts according to the procedure below.
Shipping costs
If it turns out that the problem is covered by the warranty, we will of course refund the shipping costs. If the problem is not covered by warranty, we will send you a written quotation for repair/replacement and shipping costs and you will have 14 days to decide whether to accept this quotation. After acceptance and receipt of payment, we will initiate the repair procedure and send the product back to you.
Please note: We will reimburse your reasonable shipping costs if the warranty is legitimate. We do not refund express deliveries, courier services or other forms of transport. So we recommend purchasing your parcel label through the link and procedure below.
Link to parcel label DPD
In the link below to the DPD Parcel Service, you can purchase a parcel label to send a package to Equinics.
https://versturen.dpd.com/versturen/pakket
Advantages of this parcel service are:
- Your package can be tracked and is therefore insured against damage and/or loss in transit
- Your package is normally only 2-3 business days in transit. So your package will reach Equinics faster, and we can look at the product faster.
- DPD parcel service is faster and generally also a lot cheaper than Post NL.
Tip!
When you buy a parcel label, we always recommend to provide both your and our e-mail address and phone number , so DPD can give us both the best possible service.
Important!
You always send a (return) shipment DIRECT to our company address. Packages sent to a parcel point will not be picked up and therefore eventually returned to sender. Avoid extra shipping costs and send your shipment directly to:
Equinics
Attn: Kimbel
Overdrevsvej 9, Undløse
4340 Tølløse
Danmark
Mail: info@equinics.eu
Tlf: +45 28 18 85 77