We ship your order with PostNord here from Denmark and at the border the DPD takes over from them and delivers the order to your home.
You will be informed by the DPD about the day and time period when the delivery will take place. You can follow your package live via the DPD site and/or App. There you can also indicate whether your package should be delivered at a different time, or whether it can be dropped if you are not at home.
Is DPD on the doorstep and nobody is home? Then the DPD driver will leave a "no-show" message and DPD will deliver your package to the nearest Pickup Parcel Shop. It may occasionally happen that due to external factors a package is delivered to another parcel shop. However, they always try to choose the parcel shop closest to you.
What happens if I don't pick up the parcel at the DPD Pickup Parcel Shop?
Your package usuallyonly stays at the service pointfor a few days before it is automatically returned to us. For more exact information, please contact DPD Customer Service +31850022222. Please note that we do not receive notification from the DPD when your package is returned, so please keep a close eye on your Track & Trace yourself!
If you do not pick up your package it will be returned to us. The package will then be registered by us as 'not collected'. We will then ask you whether we need to send the parcel again or whether you want to cancel the order.
Do you want us to send the package again? Then you pay the shipping costs yourself and we will send you a payment link. After payment of the shipping costs, we will send you the package again.
If you choose to revoke your order, you will have to pay for the return shipping costs yourself, which will be deducted from the return amount. The remaining amount will be credited to you - in the same way as you originally paid for the order.