Shipping policy
We do our best to process your order so quickly and to be able to ship. Every working day around 8 a.m. the orders set out. Our experience is that most packages can then be delivered within 3 working days, but we cannot guarantee this. Remember that most postal and parcel services do not deliver on weekends and on public holidays.
Longer delivery time around holidays, Black Friday, Sinterklaas and Christmas!
Please note: from experience we know that the post is always very busy in periods around Black Friday, Sinterklaas and Christmas. We want to warn you that during those periods, and around days off such as Easter, Pentecost and Ascension, there are probably A longer delivery time will be on your order. So keep that in mind if you order! You always get a track and trace link if you order from us, with which you can keep an eye on your package. You can find updates about the expected delivery time on the DPD site.
Once your order has been sent, you will receive a tracking number with which you can keep an eye on the order. This way you can follow the package and you know when the order is ready for you or will be delivered.
Shipping costs NL
The prices stated on our site are exclusive of shipping costs. The shipping costs are:
- € 8.50 for orders delivered to home
- Delivered for free at homeFor orders from € 100,-
Free delivery does not apply to the products in our rental service, here you always pay an amount for shipping and return costs.
Please note: on some products there is a surcharge on the shipping costs due to weight. If that is the case, it is stated in the product information and when paying.
Longer delivery time
It is possible that certain items are not in stock, or that they are delivered directly via the supplier or via another partnership. In these cases the delivery of your order can take a little longer. If the order is delayed, we will send you a message by e -mail (note: these emails can end up in your spam mailbox depending on your settings).
Occasionally the article you ordered is no longer available, we will contact you. No rights can be derived from the available stocks stated on the website. This indication on the site is no guarantee for availability.
More info about the delivery by DPD
The parcel deliverers of the DPDDelivery of Mon. up to and including Sat. from 8.30 am to 6 pm. You will be informed by the DPD about the day and the period in which the delivery will take place. JE can follow your package live via the DPD site and/or the app. You can also indicate there whether your package may have to be delivered at a different time, or whether the package can be put down if you expect not to be at home.
Is DPD on the sidewalk and there is no one at home? Then the DPD delivery person leaves one'Non-home message' behind and delivers the DPDYour package at the nearest Pickup Parcelshop. It may happen that a package is delivered to another parcel shop due to external factors. However, they always try to choose the Parcelshop in your area.
What happens if I don't pick up the package at thePickup Parcelshop?
Your package usually only stays at the service point for a few days before it is automatically returned to us in Denmark. For more exact information you can contact the DPD Customer Service+31850022222.
NB: We will not receive a message from the DPD when your package goes back, so keep an eye on your track & trace!
If you do not pick up your package, it will be sent back to us. The package is then registered by us as 'non-caught'. You will then be asked whether we should send the package again or whether you want to revoke the order.
Do you want to have sent the package again? Then you pay the shipping costs for this, we will send you a payment link for this. After payment of the shipping costs, we will send you the package again.
If you choose to withdraw your order, you pay the costs for the return shipment, these costs are therefore deducted from the return amount. The remaining amount is credited to you - in the same way as you originally paid for the order.
To which countries do we deliver?
We have a shipping appointment with the DPD for the following countries: the Netherlands, Belgium, Germany, Luxembourg and France. Do you live in a different country and would you like to order from us? Then send us an email and we will see what we can do for you.
To ask?
Do you have any questions or are there uncertainties? Then take contact With us! We speak Dutch!